Refund policy
Return And Refund Policy CozyRobe
We want the robe to work for you. If it does not, we do not want to keep your money.
Please read this policy before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.
The Winter Guarantee
If your robe ever stops heating properly, tell us any time before the thirty first of March and we will send you a new one. You keep the first one. You do not need to return anything and there is no charge.
We offer this because a thirty day window is the wrong shape for this product. Heated garments that fail do not usually fail in the first month. They fail in the second or third, which is after most shops have stopped taking returns. A guarantee that ends before the problem starts is not a guarantee.
This covers the heating. It does not cover damage you caused, and it does not cover a robe that has been cut, altered, or put through a wash with the controller still attached.
If It Does Not Fit, Or You Change Your Mind
You have thirty days from the day your order arrives to send it back for a full refund, for any reason at all. It needs to come back in a condition we could reasonably resell, so please keep the packaging until you are sure.
Email us first and we will send you the return address. We do not charge a restocking fee or a handling fee.
Return postage is on you for a change of mind. If the robe is faulty, damaged, or not what you ordered, we pay it.
How To Ask For A Refund Or A Replacement
Email helpcozyrobe@outlook.com with your order number. A person reads every message and we usually reply the same day, and always within one business day.
We will ask what went wrong. Approved refunds go back to your original payment method within ten business days.
Damages And Issues
Please check your order when it arrives and plug the robe in. If it is damaged, faulty, or is not what you ordered, email us a photo and we will make it right with a replacement or a refund, whichever you prefer. Nothing needs to be returned in that case.
If Your Order Does Not Arrive
Email us. We will chase the carrier for you. If the parcel cannot be found we will send another one or refund you in full. You do not carry the risk on a parcel we sent.
Cancelling An Order
Email us as soon as you can. If your order has not shipped we will cancel it and refund you the same day. Once an order has shipped we cannot recall it, but the thirty day return above still covers you.
We Do Not Sell Subscriptions
Every order on this store is a one time purchase. Nothing renews and nothing charges you again. If you ever see a repeat charge from us, email us and we will refund it.
European Union And United Kingdom Cooling Off Period
If your order is shipped into the European Union or the United Kingdom you have the right to cancel or return it within fourteen days, for any reason and without giving a justification. This runs alongside the thirty day return above, and whichever gives you longer is the one that applies. Email us and we will refund you.
Questions
Email helpcozyrobe@outlook.com. A person reads every message.