Shipping policy
Shipping Policy CozyRobe
Here is exactly what happens after you order, how long it takes, and what we do if something goes wrong.
Please read this policy before placing your order. By completing a purchase, you confirm that you have read and agreed to the terms below.
Order Processing
We pack and dispatch orders within 1 to 3 business days after your payment is confirmed. Business days are Monday through Friday and do not include weekends or public holidays. During holidays, promotions, or busy periods, processing can take a little longer.
Processing time is separate from delivery time. The delivery estimates below start counting from the day your order ships, not the day you place it.
Once your order ships you will receive an email with your tracking number.
Delivery Times
Estimated delivery times after processing.
United States, 5 to 12 business days.
These are estimates and not guaranteed delivery dates. Some orders arrive sooner. Others take longer, depending on carrier processing, weather, or other things outside our control.
Shipping Cost
Shipping is free on every order inside the United States. There is no minimum, no threshold, and nothing added at checkout.
Where We Ship
We ship within the United States. The robe runs on a US wall socket at 110 volts and is supplied with a US plug, so it is not suitable for use on other mains systems without an adapter we do not supply and do not recommend for a heated garment.
Where Your Order Ships From
We ship from more than one location, and the one we use depends on what is in stock that day. This is why two orders placed on the same day can arrive on different days.
Tracking Information
Your tracking number arrives by email as soon as your order ships. Please allow 2 to 5 business days for the first scan to appear. Tracking is run by the carrier, not by us, so it can update slowly or look inconsistent for a few days. A number that looks blank at first is normal.
If Your Parcel Is Late Or Missing
If your parcel is late, or lost, or the tracking says delivered and you do not have it, email helpcozyrobe@outlook.com.
You do not carry the risk on a parcel we sent. We do.
We will open a claim with the carrier for you. Carrier investigations take several days, and sometimes a week or more, because the carrier sets that pace and we cannot speed it up. We will keep you updated while it runs. If the parcel cannot be found we will send another one or refund you in full, whichever you prefer.
If The Address Was Wrong
Email us the moment you notice. If your order has not entered processing we can change it. Once an order has been processed or shipped we cannot always change it, because the label is printed and the parcel is with the carrier. If it comes back to us we will resend it to the right address at no cost to you.
Refused Or Undelivered Parcels
If a parcel is refused at the door, or comes back to us because nobody collected it from the depot, email us. We will resend it at no cost to you or refund you, whichever you prefer.
Questions
Email helpcozyrobe@outlook.com. A person reads every message and we usually reply the same day.